Free Shipping over 65$CAD on all CA & US order

Shipping + Returns

A note on COVID-19

We are shipping orders as usual. However, due to current global situations, please expect that packages may arrive
after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing
safety distancing measures, please check your local postal outlet or their website for more details.

Please note that it is common for a package to say delivered and turn up a few days later. We are not responsible for shipping or return costs
associated with late package arrivals. Please note that we are not responsible for undeliverable packages.


CANADA POST has released a statement regarding delayed packages - view it here.

SHIPPING

Production Time

All personalized medical alert jewelry, custom jewelry and accessories are made to order at the time of purchase. The estimated dispatch date will be indicated on each product page.
CANADA Estimated Delivery:
Free shipping over 65$ CAD*
3-8 estimated business days
Flat Rate 11$ CAD*
3-8 estimated business days
   
UNITED STATES Estimated Delivery:  
Free shipping over 65$ CAD*
4-6 estimated business days
Flat Rate 11$ CAD*
4-6 estimated business days
   
INTERNATIONAL Estimated Delivery:
Free shipping over 100$ CAD* 14-30 estimated business days
Flat Rate 22$ CAD* 14-30 estimated business days

*To qualify for free shipping, your order must be 65$CAD or more after discounts and promotions are applied.

**International shipping is only valid to select countries at this time. If you are unable to place your order, please contact us at hello@sofiancy.com.

Customs/Duty Fees

Orders to Canada and the U.S. include tracking without signature and will always arrive duty free!

International Orders: Once international orders have left our office, we cannot guarantee real-time tracking updates. Please note that we are not responsible for lost or undelivered packages. All international orders are also subject to import duty taxes, VAT and handling fees, which we are not responsible for.

RECEIVING YOUR ORDER

If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:

  • Verify the shipping address on your order that it's correct
  • Look for an attempted delivery notice slip
  • Double check your area in case it's stored in a hidden area
  • Check to see if your neighbours or someone in your residence accepted it
  • Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving

Sofiancy is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package.

If your package is still nowhere to be found, please contact us at hello@sofiancy.com.

RETURNS

How can I return an item?

We are happy to exchange or refund non-personalized purchases that are returned within 15 days of purchase, product must be in original condition and packaging.

Please note, we do not provide return labels. All shipping and handling charges are non-refundable.

Returned items must be:
  • Unworn and in new condition
  • In their original packaging
  • Sale items, personalized / engraved items are FINAL SALE

Once your return is received and checked, a refund or credit will be issued to you within 2 weeks to the same form of payment.
If your order was paid using a gift card, you will be credited back on a gift card.

If you have any questions, please feel free to contact us.

If you have any further questions, please contact us at hello@sofiancy.com.

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